Erba Technologies Austria

Role description:

Provide product lifecycle (PLC) management support to Global Marketing team, including product additions, deletions and substitutions, labelling changes, change control approvals, stock & supply issues, and responding to technical product queries from field sales.

Management:

  • Line Manager: Relevant Global Product Manager
  • Functional network: Brno-based production and supply chain, global R&D, TBM, GPM’s and regional marketing managers, Global and regional Service and Applications team, country managers, regional sales & marketing managers

Candidate profile:

  • BSc (Hons) degree in Biomedical Science or Similar
  • Ideally 3+ years experience in a technical/scientific and commercial support environment
  • A good depth of understanding in relevant IVD product lines
  • Technical and logical problem-solving capability.
  • Reading and understanding of scientific and technical documentation.
  • Good cross-functional operator
  • Good organisational and communications skills
  • Good level of written and spoken English

Main duties:

    Product Addition / deletion / substitution

    a. Compiling and communicating requirements and changes to suppliers and sales teams/ partners in conjunction with R&D and procurement

    Product LABELLING AND DOCUMENTATION – approvals & content
    a. Registration documentation checking (IFU’s, user manuals, software)
    b. Ensuring correct processes are followed (& creating new where necessary)

    Change control PROGRESSION
    a. Advisory Notes – drafting and editing
    b. Product Changes
    c. Complaints – voice of customer
    d. Validation

    Stock / supply issues
    a. Liaison with supply chain on special situations for stock information

    Product queries (technical / feature / logistics / tender support)
    a. Refurb instrument availability
    b. Compiling info for product registration – consistent quality
    c. “New” info required for tenders

    NPI Support / additional
    a. Coordination of Alpha and beta testing of systems prior to launch


      Compensation & benefits

      • Salary range dependent on skills and experience
      • Bonus level 10% based on company performance and personal objectives
      • Contributory Pension Scheme

      Location

      Role can be based in Brno or Graz, Austria with scope for flexible working depending on business needs.

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